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Returns and Refunds
Unwanted goods
www.conceptsx.co.uk will offer a full refund, less postage costs,
within 14 days – no questions asked! If you wish to exchange the goods
ordered for any reason what so ever, you can do so within 30 days of
receipt. Please note that we cannot refund or exchange unwanted items
if the product has been used or the original packaging has been
broken.Faulty or incorrect goods
Faulty or incorrect goods should be reported to www.conceptsx.co.uk
Customer Service Department ASAP. However, we do give you 30 days to
inform us for a full refund or exchange.
www.conceptsx.co.uk
offers a 90 days replacement policy on all faulty products. Please
give a full description of the fault and return the item in its
original box for a full refund or replacement. Please clean items
before returning. All returned products will be tested and returned to
you at your expense if they are found to be working.Cancellations
You have the right to cancel your order within 7 days for a refund.
However, if your parcel has already been despatched you will be
charged for the cost of shipping and a refund will not be made until
the parcel has returned back to us. Please remember that we work on a
same day despatch system so to avoid the postage charge and delayed
refund you should inform us on the same day that the order is made.
Lingerie and sexy clothing
If your lingerie or sexy clothing doesn’t fit or isn’t exactly what
you are looking for then don’t worry. We are happy to refund or
exchange items but you must follow some rules. You will need to make
sure all labels are still attached. We cannot accept items back if
they have been removed unless they are faulty. Do try items on but
please leave your underwear on! If we feel that non-faulty items have
been worn or soiled we will not issue a refund but return the goods to
you at your expense.
Returning DVDS
As stated in the EC Distant Selling Regulations, we cannot accept
returns of DVDs if the seal has been opened.Refunds
A refund cannot be issued until www.conceptsx.co.uk receive the goods
in question. The European Consumer Protection (Distance Selling)
Regulations 2000 require us to say that your money will be returned
within 30 days of cancellation. At www.conceptsx.co.uk we aim to
refund you within 14 days.How to return an item
If you are returning an unwanted item please make sure you wrap the
item securely. You will need to enclose a note informing us of your
details, order number and reason for return. Please also state whether
you would like an exchange or refund. We recommend that you send goods
by recorded delivery as we cannot be held responsible for any loss of
parcel on the way back to us. Postage costs of unwanted goods are down
to the customer.
Please send back to:
Net 1on1 Ltd
Returns Department
Unit 7 Park Industrial Estate
Frogmore
St Albans
Herts AL2 2DR If you are returning a faulty item please contact our
Customer Services Department on, 0800 310 1323 for our FREEPOST
address. This returns policy does not affect your statutory rights
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